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Broadband help

For queries about your TalkTalk broadband service.

Download speed

bluewell3
Conversation Starter
Private Message

on ‎12-03-2023 05:14 PM

Message 3 of 3

My speed to the router was tested with TalkTalk and showed a constant speed of 41 but from the router to my computer only 6  Mbps. it`s wired from the router to my computer. So can someone tell me why and what can be done about it?

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Anonymous
Not applicable
Staff
Private Message

on ‎13-03-2023 07:21 AM

Message 1 of 3

Morning,

 

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault and the sync speed looks consistent. Please can you try powering down the router for a full 30 minutes and then retest the speed again as this will reset the current session and can often increase the throughput speeds.

 

Thanks

 

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Divsec
Community Star
Private Message TalkTalk

on ‎12-03-2023 05:53 PM

Message 2 of 3

Hi @bluewell3 can't begin to tell you why, but have you

 

  1. Rebooted the router 
  2. Rebooted the computer
  3. Checked that all connections are secure
  4. Changed anything 
  5. How is WiFi working. 

Any consolation the pros will be back tomorrow and they'll get you sorted. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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