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Broadband help

For queries about your TalkTalk broadband service.

Drop in connection since 12 days

George0075
First Timer
Private Message TalkTalk

on ‎19-10-2024 12:04 PM

Message 4 of 4

Amber light flashing, phoned customer service and they ran through different checks and booked engineer twice(11/10/24 & 17/10/24) who never arrived. 

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3 REPLIES 3

Anonymous
Not applicable
Staff
Private Message

on ‎25-10-2024 08:14 AM

Message 1 of 4

Hi George,

 

How are you getting on? Do you still need assistance with this?

 

Thanks

 

Michelle

 

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎21-10-2024 08:54 AM

Message 2 of 4

Hi George0075

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk

on ‎19-10-2024 01:14 PM

Message 3 of 4

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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