Eero 6 updated overnight and now issues with 2.4 ghz devices

[phils5887]

My eero 6 updated last night and all my 2.4 hz devices have stopped working. 

I managed after lots of messing to get some things back on but the 2.4 still keeps dropping. Ive tried turning ipv6 on and off.  Legacy mode and pausing 5hz. I think its now a router issue? 

Ive tried multiple resets both hard and via the app. 

Before the update everything seemed ok but some of the 2.4hz devices did disconnect on and off on a dsily basis.

My ring camera won't connect at all even when pausing the 5hz.

Do you have any idea?

Thank you

[Michelle-TalkTalk]

Hi Phil,

I'm really glad to hear this and thanks for letting me know 🙂

Michelle

[phils5887]

Hi Michelle 

Thanks for getting back to me. 

All seems great now thank you.

Very much appreciate all the assistance and fix.

Kind regards 

[Michelle-TalkTalk]

Hi Phil,

The team have asked us if you could retest and confirm if the issue with the camera is now resolved please?

Thanks

Michelle

[Michelle-TalkTalk]

Morning Phil,

Just a quick update to advise that I've not forgotten your post and I'm still chasing this for an update from eero.

Thanks

Michelle

[Michelle-TalkTalk]

Hi Phil,

Thank you and apologies again for the delay.

Thanks

Michelle

[phils5887]

Hi Michelle 

That's fine 🙂 

Thanks for keeping me updated, many thanks.

Phil

[Michelle-TalkTalk]

Hi Phil,

The devices manager advised that eero are still investigating this. I don't think we'll know more now until next week but I'll keep you updated.

Michelle

[Michelle-TalkTalk]

Afternoon Phil,

I've not heard back as yet but we have a meeting with the devices manager later on this afternoon so hopefully I'll know more then.

Thanks

Michelle

[phils5887]

Good day Michelle 

Did the eero team find anything as yesterday it was still disconnecting regularly the zmodo?

Kind regards Phil

[Michelle-TalkTalk]

Hello,

No problem 🙂 EERO are currently taking a look.

Michelle

[phils5887]

Hello Michelle 

Thanks very much.

The support is very much appreciated.

Kind regards Phil

[Michelle-TalkTalk]

Hi Phil,

Thanks for the update. I've raised this back to our Devices Team and I will keep you updated.

Thanks

Michelle

[phils5887]

Good afternoon Michelle 

Thanks for checking in.

All seems steady apart from one camera, a zmodo 2.4ghz keeps disconnecting and reconnecting. I don't know if this could be looked at?

It didn't do it on the other router? I do have two of them and ones been fine.

Thanks again

Phil

[Michelle-TalkTalk]

Morning Phil,

How has your connection been over the weekend?

Thanks

Michelle

[Michelle-TalkTalk]

Hi Phil,

I'm glad to hear this and I will check back in with you next week just to ensure that everything is still ok.

Michelle 🙂

[phils5887]

Good morning 

Thanks for checking in on me.

All seems okay at the moment thank you.

I appreciate your help and swift responses.

Kind regards Phil

[Michelle-TalkTalk]

Morning Phil,

How has your connection been last night?

Thanks

Michelle

[Michelle-TalkTalk]

Great thank you, I'll check back in with you in the morning.

Michelle 🙂

[phils5887]

Hi Michelle 

Sure i will keep an eye on it closely.

Will keep you posted.

Appreciate the fast replies.

Kind regards Phil

[Michelle-TalkTalk]

Hi again,

Thanks for the update. Would it be possible to monitor this for 24hrs to see if the devices now remain connected following the change?

Thanks

Michelle