My broadband has be not working for about 6 weeks.

[unconnected]

I have contacted Talktalk service people many times but they do not even know how long it will be before it is fixed.

Talktalk are still charging me for this lack of service.

Compensation is supposed to be automatic, but I have had none.

How do I get compensation and when might I expect service to start again?

[Arne-TalkTalk]

Hi unconnected

Sorry that you are ongoing having problems.  

Once the issue is resolved at the exchange, we can investigate the compensation claim. 

[Gliwmaeden2]

@unconnected, automatic compensation is calculated AFTER the problem is solved.

Carry on paying your bills in the normal way. 

This link explains how compensation works:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

[Divsec]

Hi @unconnected your post has been escalated and you should hear soon in the meantime please add your landline phone number to your community profile so that your account can be identified by the team here. Please don't post personal information here in the community.