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Broadband help

For queries about your TalkTalk broadband service.

My broadband has be not working for about 6 weeks.

unconnected
First Timer
Private Message TalkTalk

on ‎12-05-2024 10:13 AM

Message 4 of 4

I have contacted Talktalk service people many times but they do not even know how long it will be before it is fixed.

Talktalk are still charging me for this lack of service.

Compensation is supposed to be automatic, but I have had none.

How do I get compensation and when might I expect service to start again?

 

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3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎16-05-2024 12:59 PM

Message 1 of 4

Hi unconnected

 

Sorry that you are ongoing having problems.  

 

Once the issue is resolved at the exchange, we can investigate the compensation claim. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎13-05-2024 08:21 AM

Message 2 of 4

@unconnected, automatic compensation is calculated AFTER the problem is solved.

 

Carry on paying your bills in the normal way. 

 

This link explains how compensation works:

 

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

 

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Divsec
Community Star
Private Message TalkTalk

on ‎13-05-2024 08:01 AM

Message 3 of 4

Hi @unconnected your post has been escalated and you should hear soon in the meantime please add your landline phone number to your community profile so that your account can be identified by the team here. Please don't post personal information here in the community. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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