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Broadband help

For queries about your TalkTalk broadband service.

Eero

Clairewags
First Timer
Private Message TalkTalk
Message 23 of 23

So I have weaker signal strength downstairs as both of my Eero's are upstairs due to main sky box and my son needs direct ethernet into his console as he has Autism and would freak out if the wifi dropped. I have been on chat with talk talk agents since 14/1/25  and have been promised an extra eero for better coverage and I STILlL have not received one!! The agent yesterday actually guaranteed to me it would come today but still nothing!!!!!! I can't believe the agents are allowed to lie like this and get away with it!!! One of them even gave me a fake reference number for Royal mail. It's disgusting and can't wait for my contract to end.

Claire waghorn
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22 REPLIES 22

Clairewags
First Timer
Private Message TalkTalk
Message 21 of 23

To be honest with you i have been over and over the situation again and again I have been promised a booster  3 times  even the last chat Friday  I was promised it would come yesterday. I'm fed up now

Claire waghorn
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ferguson
Community Star
Private Message TalkTalk
Message 22 of 23

You say you have a weaker signal downstairs, it it such that devices are not actually connecting, or usable? 

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