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Broadband help

For queries about your TalkTalk broadband service.

Eero

Jennie45
First Timer
Private Message TalkTalk

on ‎11-06-2025 10:11 PM

Message 2 of 2

We’ve just been sent an eero. How do we turn it on? The app and internet both say to plug it in and the light will turn on, but it hasn’t. We’ve tried the (tiny) reset button on the bottom. Have we just got a dodgy one? 
Also, why replace a router that had 4 Ethernet sockets with an eero that has just 2? What are we supposed to plug our hive and tenda into?

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KeithFrench
Community Star
Private Message TalkTalk

on ‎12-06-2025 08:45 AM

Message 1 of 2

It should turn on once the power unit is connected to it and plug into a working electric outlet. If it doesn't, then it sounds like it is faulty 

 

Please confirm the above and I will get some one to look into it for you. 

 

If you need more ethernet ports, then you just need to buy a small gigabit ethernet switch, which is often less than £20.

 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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