Error - DNS is not responding

[kohatzii]

Hi,

I joined TalkTalk 1 month ago and since day one the web-connection has been constantly interrupted. We are talking about 5 mins interruption evert 20-30 mins.

The error seems to be the same every time - The DNS server is not responding. 
I tried all the methods provided in the website but nothing has changed.

Can you please provide some help? I am using the network for work....

Kind Regards

[Debbie-TalkTalk]

Hi kohatzii

If you do experience any further issues then please let us know.

Thanks

Debbie 🙂

[Debbie-TalkTalk]

Hi kohatzii

If you do experience any further issues then please let us know.

Thanks

Debbie 🙂

[kohatzii]

Hi Debbie,

I started using the new router and things are working smoothly for now.

I noticed that interruptions are now occurring only when I connect many devices at the same time (around 6-8)

Apart from that it is working fine for now.

Thank you very much for taking actions in such a short notice.

[Debbie-TalkTalk]

Hi kohatzii

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[kohatzii]

Hi Debbie,

I saw a few similar posts and it looks like the line is not the problem. It is the router that causes the issue. In particular the connection with the DNS seever is lost although the network/line are still active. If you believe that a new router will do the work, then yes please send me one.. 

I look forward to your response.

Thanks.

[Debbie-TalkTalk]

Hi kohatzii

Thanks for your reply.

The line test is clear no faults detected.

Would you like me to send a different router for testing to see how the connection compares?

Thanks

Debbie

[kohatzii]

Hi Debbie,

Thanks for the reply.

I am using the black WiFi hub.

The device version is DG8041W-2.T5.

What's else do you need?

Thanks 

[Debbie-TalkTalk]

Hi kohatzii

I'm sorry for the delay.

I'm unable to connect to your router. Which router are you using? (make and model)

Thanks

Debbie

[Gliwmaeden2]

@kohatzii, you must wait for staff to reach your thread. 

Each new post delays its progress in the automated workflow. Only Talktalk staff can look into this for you. 

[kohatzii]

Hi Gliwmaeden2,

i went through similar posts (apparently there are too many people with the same problem) and the only answer that keeps coming up is that a new router is under oder???
Is there any other way to overpass this problem because I could not find anything.

Thank you for your prompt reply.

[Gliwmaeden2]

Please see my reply to your other post, @kohatzii.

Thanks for starting your own thread. 

You just need to complete your community forum profile details. 

Staff will reply during the day. 

Follow up on here.