Error message when trying to test broadband

[SamMills]

i keep getting this message whenever I try to test my broadband

I moved over from Shell and had keep getting issues since 

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[SamMills]

Been live for a couple of months, tried on different browsers as well as my phone. Tried the link you sent 

[Debbie-TalkTalk]

Also to add, are you running the My Connection test here Service Status | TalkTalk Help & Support

[Debbie-TalkTalk]

Hi SamMills

Is your service now live?

Have you tried running the speed tester in a different browser?

Are you running a speed test from here Broadband Speed Test | Check Your Internet | TalkTalk