Ethernet connection keeps dropping

[marquebus1]

Getting very upset with my broadband connection now which regularly (ie every time) drops when online, often during very sensitive moments such as midway through a financial transaction which leaves my data very vulnerable. WiFi is stable and reliable, it only affects devices connected by wired ethernet.

I thought it may have been my old desktop PC failing, but this has since been replaced with new and the problems continue. Have tried new cables, updated ethernet drivers and checked router software for updates - issues still there. 

This has been going on for more than a year and I've tried to cope, but am now broken and seeking help! This has to be a faulty router unless TalkTalk (or the community) can suggest something different. Router is the HG635 'Super Router'

[Michelle-TalkTalk]

Good morning,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle