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on 26-07-2024 07:13 PM
Hi
Just installed this EUFY VIDEO DOORBELL, it will recognise events such as RINGS and MOTION with notification and recordings which can be played back, but I cannot connect to LIVE STREAMS either through the EUFY app on my mobile phone or through my ALEXA device.....the message received on both of these devices is simply CANNOT CONNECT TO THE DOORBELL
Ive reinstalled both the EUFY APP and the DOORBELL devices without success
After many fruitless hours trying to solve this issue I finnally came across this fix suggestion, quote
"I believe the answer is to go into your modem/router settings and find the IoT setting and unblock it"
I have no idea how to get this setting or indeed what and where it is, can anyone help and/or throw any light on this problem?
Many thanks
on 29-07-2024 07:50 AM
Hi MickP54,
How are you getting on, is streaming still not working?
Chris
Chris, Community Team
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on 27-07-2024 11:31 AM
I have the bands seperated and 2.4Ghz selected for this operation
on 26-07-2024 08:43 PM
Many IoT devices such as doorbells only operate on the2.4GHz wireless band. Try temporarily disabling the 5GHz band in your router and see if you manage to connect that way.