For queries about your TalkTalk broadband service.
on 12-10-2024 11:55 AM
My elderly mother’s Openreach box has a green light on everything but the internet. No light on that and yet download and upload speeds seem okay when tested. I sometimes get ‘connected without internet’ on my phone and have to reconnect it but apart from that everything seems to be working. Is it simply that an LED has blown or is there something else that needs to be sorted out?
Thursday
Hi, if your mothers box is white ( same as mine) the internet light is usually off untill you are on line. suggest you search online ( keeping an eye on the box ) you should see the green light flashing when data is being used.
MikeS86
Thursday
No Problem 🙂
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Thursday
Hi Karl, I wondered what was going on! I just turned round to see the router light flashing orange and the LAN flashing too. Super speedy response to my post! Thanks Karl! I’ll keep an eye on my phone and see if the update has fixed it.
I’ll keep you posted.
Thursday
Hi
I've updated the router firmware, see if this has changed anything.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Thursday
Hi Michele,
I’m visiting my mum again and yes the problem remains the same.
on 22-10-2024 08:59 AM
on 18-10-2024 11:50 AM
Hello,
Thanks for trying this. Would you like us to send a replacement router for testing purposes to rule this out?
Thanks
Michelle
on 18-10-2024 11:41 AM
Hi Michelle, Unfortunately this didn’t work. Any other suggestions?
I won’t be able to try them out until the next time I visit now though.
on 18-10-2024 07:40 AM
Hi Pooks,
How are you getting on?
Thanks
Michelle
on 15-10-2024 02:13 PM
Could you try rebooting your mobile (switch it off completely, leave it off for a couple of minutes, then switch back on) and then retest. Please let us now if this makes any difference
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 15-10-2024 01:33 PM
Hi Michelle,
I can’t speak for my mother’s phone because I only check it if she has a problem or a software upgrade is needed. She doesn’t seem to have Wi-Fi connection problems as a general rule.
Her phone is a Samsung Galaxy A14
My phone is a Samsung Galaxy A34 5g.
My iPad doesn’t have any problems connecting to the Wi-Fi.
on 15-10-2024 07:01 AM
Morning Pooks,
Can I just confirm, does this only happen on your phone? What is the make and model of your phone please?
Thanks
Michelle
on 14-10-2024 06:16 PM
An exclamation mark appears next to the Wi-Fi signal bars at the top of my main phone screen so I open Wi-Fi settings.
Next to my mothers network it says Connected without internet. I switch i from ‘On’ to ‘Off’ and then back on again. That connects me to the Wi-Fi again. It will happen several times a day when I’m visiting.
on 14-10-2024 01:13 PM
Yes, the modem is connected to the Internet so it looks as though the LED is faulty
When you say you have to reconnect to the wifi, what do you do exactly?
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 14-10-2024 01:05 PM
Okay, thanks Chris. So can I assume that the problem is simply a faulty LED on the outreach box?
Also, any idea why my phone keeps showing as ‘connected without internet’ ? Several times a day when I’m visiting my mother I have to reconnect to the Wi-Fi.
on 14-10-2024 12:36 PM
OK thanks. Line test is passing and sync speed looks fine so doesn't appear to be any problems with the connection
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 14-10-2024 11:15 AM
Yes, it is.
on 14-10-2024 11:00 AM
Thanks for that. Just to confirm, is the account number that you've entered in your profile the account number of your Mother's TalkTalk service?
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 14-10-2024 10:31 AM
Hi Chris, Profile updated as best I can.
on 14-10-2024 07:10 AM
Hi Pooks,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences