internet breaking

[mrpotatogod]

Hi, My internet has been breaking from yesterday morning. Every half hour the router gets the yellow flashing light and internet stops working. After 5 minutes the light goes green again and the internet is fine. 

Its difficult to have conference calls when your connection keeps dropping all the time

Can you investigate please.

ps. I have tried restarting the router and connecting it to a test socket but did not help.

Thank you

[Karl-TalkTalk]

Hi

Fibre 150 or 500 will be full fibre and if you upgrade to this, this will then require an engineer to install a fibre cable to the home.

Thanks  

Karl. 

[mrpotatogod]

Thank you Karl for explanation. How can I get a full fibre (using optical cable not copper) to the house than? I guess if I want to upgrade to talktalk fibre 500 I would need this anyway.

[Karl-TalkTalk]

Hi

You will not have full fibre but partial fibre, to be technical, this is hybrid fibre, so FTTC or fibre to the cabinet, then copper from cabinet to house.

Full Fibre (FTTP) or Fibre to the Premises will not have any element of copper line and have full fibre optic cable to the house.

Thanks  

Karl. 

[mrpotatogod]

If I do not have ONT fitted does this mean I have full fibre or not ?

[Karl-TalkTalk]

Hi

OK, report back when there is an issue and we can test to see if we can see the problem.

If you already have full fibre directly with an ONT Fitted, the same line would be used for fibre 500 etc.

Thanks  

Karl. 

[mrpotatogod]

Hi, after a few days I can see that the internet is working fine on the new as well as on the old router. There is no difference. At the moment connection is stable and there is no disruptions which would suggest that the problem with internet which is occurring from time to time is on your side.

My agreement is coming to an end in December and I am considering either switching to a different provider or upgrading to a talktalk Full Fibre 500 Data Only

I am struggling to get steady internet connection from you for months now.

Sometimes it works fine and sometimes it does not and to be honest I am tired of trying to resolve this.

Do you think that Full Fibre 500 Data Only would be more stable or it does not make a difference?

Is the Full Fibre 500 Data Only would be connected the same way as Full Fibre 65 Data Only  to my house?

Using the same lines? Is there any chance that this would be more stable? I work from home and this is the most important to me.

I appreciate your advice.

[Michelle-TalkTalk]

Good afternoon,

Thanks for confirming and please let us know how you get on 🙂

Michelle

[mrpotatogod]

Hi Debbie, Thank you for fast delivery. I have indeed received new router. Please allow me to test it for few days and I will report if changing the router helped at all. After the test I will send the old one back to you. Thank you. Kind regards.

[Debbie-TalkTalk]

Hi @mrpotatogod 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi @mrpotatogod 

You're welcome 🙂

Please let us know how you get on.

Debbie

[mrpotatogod]

Thank you 🙏

[Debbie-TalkTalk]

Hi @mrpotatogod 

I'm really sorry to hear this. I've run a test on the line and this is clear.

I've ordered a replacement router, please allow 24-48hrs for this to arrive.

Please let us know how the connection compares with this router.

Thanks

Debbie

[mrpotatogod]

The issues with the internet have returned. For the past few days the internet has become unusable, breaking and lagging frequently. I have done all the resets and tests I could and this did not help. I would like to ask you to send me a new router.

[Chris-TalkTalk]

OK, thanks for the update

Chris

[mrpotatogod]

Hi, Just a quick update. An engineer has replaced the connectors in the outside box next to my entrance door saying that there was a moisture there causing the internet to disconnect. He said I still might get a few disconnects today but it should be fine from tomorrow. If the internet still disconnects tomorrow I should contact you. At the moment I cant see a big difference – I have got a lot of disconnections . Talk to you tomorrow. Thank you.

[Chris-TalkTalk]

No problem 🙂

[mrpotatogod]

Thats great Chris, Thank you.

[Chris-TalkTalk]

I've booked the first appointment available - December 18 2023, AM - please let us know how you get on

Chris

[mrpotatogod]

I work from home so I am available all day. Thank you.

[Chris-TalkTalk]

Thanks for the information. Could you let me know when you can be available for the engineer visit and I'll book it for you

Chris