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F-Secure subscription cancelled???

Team Player
Message 3 of 3

Hi everyone,


I've just renewed my broadband package for another 18 months, and I think the call centre agent, has missed understood me when he asked about if I wanted to continue with the Safe Cover protection.


I said yes, I would like to continue with the 1 device cover, not the 10 device cover but he's removed it entirely and now my cover has expired, and I have no security protection.


How can I resolve this quickly, without incurring any penalties?


Message 1 of 3

Hi MattiP, as Gliwmaeden2 has so rightly said the free for 1 licence is no more. It's 10 licences for £4 per month now. 



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Community Star
Message 2 of 3

It's no longer available, free, for just one device, @MattiP.


You have to pay for it and it can cover up to 10 devices. 

Gliwmaeden2, a fellow customer.