For queries about your TalkTalk broadband service.
on 01-03-2023 05:47 AM
I have been experiencing a fault for the past few days on my line. I received a e mail stating that if I keep experiencing problems to contact this media. My download speed keeps dropping and is erratic, my router is dropping my connection. I have tried running from the test connection and re setting my router but to no avail. I suspect it may be a router problem as I borrowed a router from a friend and my connection appered to run OK. My master socket is a openreach mark 4 and my router is connected directly to the master socket. t
My current router model is the one that was issued after the Huawai one there does not appear to be any model No on it I have also tried replacing the cables but this makes no difference.
on 03-03-2023 08:08 AM
Morning,
How are you getting on? Has the router arrived?
Thanks
on 01-03-2023 01:48 PM
Hi shipboard
Thanks for your reply.
The router is on its way, please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.
Debbie
on 01-03-2023 01:42 PM
Yes I will try a new router.
shipboard.
on 01-03-2023 07:00 AM
Hi shipboard
I'm sorry to hear this.
Are you happy for me to send a replacement router?