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Broadband help

For queries about your TalkTalk broadband service.

Fault on the line

shipboard
Chat Champion
Private Message
Message 5 of 5

I have been experiencing a fault for the past few days on my line. I received a e mail stating that if I keep experiencing problems to contact this media. My download speed keeps dropping and is erratic, my router is dropping  my connection.  I have tried running from the test connection and re setting my router but to no avail.  I suspect it may be a router problem as I borrowed a router from a friend and my connection appered to run OK. My master socket is a openreach mark 4 and my router is connected directly to the master socket. t

My current router model is the one that was issued after the Huawai one there does not appear to be any model No on it I have also tried replacing the cables but this makes no difference.

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4 REPLIES 4

Message 1 of 5

Morning,

 

How are you getting on? Has the router arrived?

 

Thanks

 

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Message 2 of 5

Hi shipboard

 

Thanks for your reply.

 

The router is on its way, please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

 

Debbie

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Message 3 of 5

Yes I will try a new router.

shipboard.

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 4 of 5

Hi shipboard

 

I'm sorry to hear this.

 

Are you happy for me to send a replacement router?

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