Hello,
I need some assistance. On the 4th of February, I have signed up to TalkTalk fibre. On that same day, I have realised that I didn’t want the broadband and called to cancel. The person on the phone told me that within 5 to 7 days, my contract will be cancelled with a letter confirming this. 16 days later, I still had no confirmation and my contract was still set to begin. I call again, this time letting the person on the phone know that last time, my contract was not cancelled. She assured me that within 24 hours they will cancel it and I will get a letter of confirmation within 3 to 7 days. Today, openreach sends me a message to confirm that they will be coming over within a week to install the broadband which I received today. I have not opened the package as I have no intention to use it. Why is my contract not cancelled yet?
tldr; I called TalkTalk to cancel my contract the same day I got it. 16 days later, has yet to be cancelled so I call again. 4 days later, I receive a package and a text saying that. My broadband will be installed even though I already called twice to cancel this.
I am honestly disappointed and went from considering using TalkTalk in the future to never considering even acknowledging it to a friend.
Moh
