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Broadband help

For queries about your TalkTalk broadband service.

Fault

Lynnhmcneil
First Timer
Private Message

on ‎09-12-2022 06:36 PM

Message 5 of 5

How long will it take for myNEW service to go live.I have called and reported it.I just joined talk talk yesterday and it has not worked since I left virgi media. I have no landline 

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4 REPLIES 4

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Shaun61

on ‎24-08-2023 02:34 PM

Message 1 of 5

Hi

 

If you start your own thread (new message), we’d love to help.

 

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.


It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

 

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

 

Thanks

Karl


 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Shaun61
First Timer
Private Message

on ‎24-08-2023 02:01 PM

Message 2 of 5

I opened a fault 2 days ago but there is still no conclusion. My internet signal does not reach our loft so working from home is proving very difficult for my wife and me. When will this issue get resolved? 

S Taylor
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Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎12-12-2022 06:53 AM

Message 3 of 5

Hello,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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fr8ys
Community Star
Private Message TalkTalk

on ‎09-12-2022 07:07 PM

Message 4 of 5

Staff here work normal office hours, Monday to Friday.

 

Have you reported this elsewhere, by phone or chat?

 

If you wish staff to look into next week, you are in the their queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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