Broadband help

Steve004 · ‎18-01-2025

My router keeps dropping out and the only way to get it back on is to restart it, the light on the router doesn’t change when it drops out. I spent an hour on the tech support chat last week and I was told that it was now fixed but it is still dropping out for no reason, I would appreciate if you could send me a new router as I believe that is the problem.

Karl-TalkTalk · ‎20-01-2025

Hi

Line tests are showing a Battery fault out to Line.

I've logged this out to Openreach for investigation.

Thanks

Karl.

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KeithFrench · ‎19-01-2025

This may not be the router at all, but the fix would be dependent on knowing the answers to these two questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. If you have any wired connections, are they affected in the same way as wireless ones?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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Broadband help

Faulty router