Faulty router

[Joanna34]

Hi, my router is faulty. Have run all the diagnostic tests. Nothing solving the problem. It is very old so I am guessing it is due to age? Please could you send me a replacement router. The one we currently have is a Super Router HG635. Couldn't get any sense out of website and bot chat just sending us in circles.

[Debbie-TalkTalk]

Hi @Joanna34 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

[Divsec]

Hi @Joanna34 what is the problem with the router?

your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.