Broadband help

Ljh230986 · ‎15-05-2023

My router is not working. I have gone through all of the online checks and have been following the requests of a chat bot for over 2 hours. I just need a new router sending out to me please!

Karl-TalkTalk · ‎15-05-2023

Hi

i'm showing our colleagues have placed a router order at 11:25 today and this is just waiting to be picked up by the fulfilment team.

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Ljh230986 · ‎15-05-2023

Thanks Debbie. My profile should be updated now. The chat bot said that I would be sent a new one but then said we had been disconnected so I'm not sure if that has gone though

Debbie-TalkTalk · ‎15-05-2023

Hi Ljh230986

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router and a returns bag for your current one.

Thanks

Debbie

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Broadband help

Faulty router