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Broadband help

For queries about your TalkTalk broadband service.

Fibre Connection Box

Tuna5
First Timer
Private Message

on ‎07-05-2023 03:10 PM

Message 5 of 5

I cannot connect to the Internet as my Wifi-Hub router is constantly flashing Amber and then Amber/White, on the black fibre connection box all lights are solid green except for the Ethernet light which is off for the most part until briefly turning green. Losing my mind. 

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4 REPLIES 4

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎09-05-2023 08:33 AM

Message 1 of 5

Hi Tuna5

 

Do you still need help with this?

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎08-05-2023 11:12 AM

Message 2 of 5

Hi Tuna5

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎07-05-2023 04:48 PM

Message 3 of 5

Add your account number  / Talktalk landline number to your community forum profile details for TT staff to identify your account, @Tuna5.

 

They may respond to this on Monday. 

 

You need to go via your avatar/name; settings; Personal Information. SAVE. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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KeithFrench
Community Star
Private Message TalkTalk

on ‎07-05-2023 03:40 PM

Message 4 of 5

What happens if you connect a wired device such as a laptop or PC to the ONT in place of the Wi-Fi Hub, do you have internet access then?

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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