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Broadband help

For queries about your TalkTalk broadband service.

Forbidden 403 error

markgwhite19
Chatterbox
Private Message TalkTalk
Message 11 of 11

Hi,

 

When I try to connect to certain websites using a browser or their app I am receiving a forbidden 403 error. If I use mobile data it's fine, use a friend's WiFi and it's fine. Just doesn't work on my WiFi. I've done a full router reset and no joy. Most sites work fine but some don't. Mainly topcashback. Any thoughts please?

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10 REPLIES 10

Message 1 of 11

Hi @markgwhite19 glad that worked for you tbh no idea based on fact why it worked, but something possibly flushed something else.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Anonymous
Not applicable
Staff
Private Message
Message 2 of 11

Hi mark,

 

Ok no problem. If anything does change then please let us know.

 

Thanks

 

Michelle

 

markgwhite19
Chatterbox
Private Message TalkTalk
Message 3 of 11

Everything seems ok now I've changed the dns setting and then put then back to auto. I'll see how it goes thanks.

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Anonymous
Not applicable
Staff
Private Message
Message 4 of 11

Hi mark,

 

Ok thanks for checking this. Would you like us to send a replacement router for testing purposes to see how this compares and to rule this out?

 

Thanks

 

Michelle

 

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markgwhite19
Chatterbox
Private Message TalkTalk
Message 5 of 11

I did have a look at that yes. Nothing was turned on at the time. Thanks 😊

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Anonymous
Not applicable
Staff
Private Message
Message 6 of 11

Morning,

 

Have you checked the HomeSafe settings in My Account to see if anything is showing as active?

 

Thanks

 

Michelle

 

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markgwhite19
Chatterbox
Private Message TalkTalk
Message 7 of 11

Just tried adding manual dns and it's working 😊 I used 79.79.79.81. Any idea why the auto setting would stop working?

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Message 8 of 11

Hi @markgwhite19 sorry I misread some of the info in your post.

Have you tried using a different dns?

 

Last suggestion till the TT staff are back in tomorrow 🤔

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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markgwhite19
Chatterbox
Private Message TalkTalk
Message 9 of 11

Hi,

Yes, tried powering router off/on tried full router reset, tried a different browser, tried different devices. Same result.

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Divsec
Community Star
Private Message TalkTalk
Message 10 of 11

Hi @markgwhite19 have you tried rebooting your router and a different browser?

your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

 

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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