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Broadband help

For queries about your TalkTalk broadband service.

Forbidden 403 error

markgwhite19
Chatterbox
Private Message TalkTalk
Message 11 of 11

Hi,

 

When I try to connect to certain websites using a browser or their app I am receiving a forbidden 403 error. If I use mobile data it's fine, use a friend's WiFi and it's fine. Just doesn't work on my WiFi. I've done a full router reset and no joy. Most sites work fine but some don't. Mainly topcashback. Any thoughts please?

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10 REPLIES 10

Message 1 of 11

Hi @markgwhite19 glad that worked for you tbh no idea based on fact why it worked, but something possibly flushed something else.

I don't work here and all my opinions are my own.
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Message 2 of 11

Hi mark,

 

Ok no problem. If anything does change then please let us know.

 

Thanks

 

Michelle

 

markgwhite19
Chatterbox
Private Message TalkTalk
Message 3 of 11

Everything seems ok now I've changed the dns setting and then put then back to auto. I'll see how it goes thanks.

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Message 4 of 11

Hi mark,

 

Ok thanks for checking this. Would you like us to send a replacement router for testing purposes to see how this compares and to rule this out?

 

Thanks

 

Michelle

 

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markgwhite19
Chatterbox
Private Message TalkTalk
Message 5 of 11

I did have a look at that yes. Nothing was turned on at the time. Thanks 😊

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Message 6 of 11

Morning,

 

Have you checked the HomeSafe settings in My Account to see if anything is showing as active?

 

Thanks

 

Michelle

 

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markgwhite19
Chatterbox
Private Message TalkTalk
Message 7 of 11

Just tried adding manual dns and it's working 😊 I used 79.79.79.81. Any idea why the auto setting would stop working?

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Message 8 of 11

Hi @markgwhite19 sorry I misread some of the info in your post.

Have you tried using a different dns?

 

Last suggestion till the TT staff are back in tomorrow 🤔

I don't work here and all my opinions are my own.
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markgwhite19
Chatterbox
Private Message TalkTalk
Message 9 of 11

Hi,

Yes, tried powering router off/on tried full router reset, tried a different browser, tried different devices. Same result.

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Divsec
Community Star
Private Message TalkTalk
Message 10 of 11

Hi @markgwhite19 have you tried rebooting your router and a different browser?

your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

 

 

I don't work here and all my opinions are my own.
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