Having problem with VPN

[tatalkUser2022]

Hello,

My VPN connection to work has stopped working and I am getting an error message which says “The VPN connection between your computer and the VPN server could not be completed, ... If the problem persists, contact your network administrator or Internet Service Provider.”

The VPN software that I am using is the built in Windows 10 and it has stopped working since Wednesday 19 January. I have noticed that a number of users seem to be having a similar problem from the mid-January.

The router which I have is TalkTalk Wi-Fi Hub with firmware version SG4K100130 with no problem for more than a year. The problem is the router which I think an update/firmware was done on Tuesday 18th January. I am able to connect to work computer using my mobile hotspot.

I have had chat with talktalk a few times but got nowhere. They couldn't assess where the problem is. I am still not able to connect to the office computer using this router. Please could you help me to find a solution.

Many thanks

[Debbie-TalkTalk]

Hi tatalkUser2022

I'm so glad to hear this, thanks for letting us know 🙂

Debbie

[Divsec]

Great bews @tatalkUser2022 thanks for letting us know.

[tatalkUser2022]

Hi Debbie
Just to let you know that I have received the new router this morning and now I am able to connect to the office computer through the VPN using this new router.

I would like to say thank you for all your help and the quick responses and resolving the issues which I had it for a few weeks.
I will return the old router using the returns bag and prepaid returns label which was in the box with the new router.

Once again much appreciated

Kind regards

[Debbie-TalkTalk]

Hi tatalkUser2022

Thank you 🙂

Debbie

[tatalkUser2022]

Again, many thanks Debbie

I have to go now

I will give you an update once I receive the router

Kind Regards

[Debbie-TalkTalk]

Hi tatalkUser2022

The Huawei WIFI hub is on its way, please allow 24-48hrs for this to arrive.

Thanks

Debbie

[tatalkUser2022]

Hi Debbie

Yes please send it

many thanks

[Debbie-TalkTalk]

Hi tatalkUser2022

Yes, there are no reported issues with the Huawei WIFI hub and VPN.

Thanks

[tatalkUser2022]

Hi Debbie

If you think that resolve the problem, then yes please

Thanks

[tatalkUser2022]

Thanks Debbie

Will Huawei WIFI hub fix the issue?

Thanks

[tatalkUser2022]

Hi Debbie
I can't see any changes on the router, the red light still blinking. Would you like me to do another factory reset the router?
Thanks

[Debbie-TalkTalk]

Hi tatalkUser2022

Apologies for this.

I think we should send a Huawei WIFI hub. Would you like me to arrange this?

Thanks

Debbie

[tatalkUser2022]

Hi Debbie
still the red light is blinking

Thanks

[tatalkUser2022]

Hi Debbie

Just done it

Thanks

[Debbie-TalkTalk]

Hi tatalkUser2022

Could you factory reset the router for me using the pin hole reset for ten seconds?

Thanks

[tatalkUser2022]

Hi Debbie
the router's red light is blinking

[tatalkUser2022]

Morning Debbie

Sorry, just got your messages.

I will connect the router now.

Let me know once it finishes.

Kind Regards

[Debbie-TalkTalk]

Hi tatalkUser2022

Sorry for the delay.

Is your router switched on at the moment? I'm just trying to update the FW to a different version.

Thanks

Debbie

[tatalkUser2022]

Thanks Divsec. I'm back now

[Divsec]

Just make sure you leave the router plugged in and switched on!