Hello @Skynet_TX thank you for your reply.
I finally managed to get someone on the chat to find where the fault lies. They have requested an engineer for outside of my property where we now both believe the fault to had been all along.
The light is solid orange, but if you reset the router it goes white/orange until it relises its broke still then returns back to orange.
Can't test phone line as we don't have a phone.
The fault isn't just on our connection it's the connection we share with our neighbour there service is down also.
Service desk online only showed we weren't connected to internet, but help desk people couldn't confirm that was the issue.
The long and short of it is we need a new line putting in as the old one is old and damaged, bt have admitted in past that this is only way to fix this issue that happens every few weeks where we are left with no internet. Hoping the person from BT in the next day or so agrees with the previous person, then maybe they will fix it.
