Hg633 firmware help

[drifto]

I have an HG633

Hardware version: H.1.01
Software version: v1.15t

Where can I get the latest firmware?

Thanks

[Debbie-TalkTalk]

Hi drifto

Thanks for your reply.

I can now connect to the router but the firmware update keeps failing. I can see that my colleague Chris has sent you a replacement router.

Debbie

[drifto]

Im not sure.

Ive factory reset router again could you check to see if you can communicate with the router now

Thanks

[Debbie-TalkTalk]

Hi drifto

Have you switched off anything in the router settings?

[drifto]

Ive done this.

Do I need to enable remote management?

Thanks

[Chris-TalkTalk]

Hi drifto,

The router has been ordered and should be with you within a couple of working days. I can't communicate with your router at the moment to update the firmware so could you switch it off and leave it off for at least 30 minutes, then switch back on and let us know when you've done this 

Thanks

Chris

[drifto]

Yes could you send me out a router .

In the meantime could you push a firmware update?

Regards.

[Debbie-TalkTalk]

Hi drifto

How are you getting on?

Would you like me to send a new router?

[drifto]

I will reset factory reset router to see what happens.

[KeithFrench]

This should automatically update to V2.00, you cannot do it yourself. Try a factory default of the router & if it does not update overnight, then I will ask TalkTalk to push it to your HG633 when they are back on Monday.