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For queries about your TalkTalk broadband service.

Home move page not working

And000
First Timer
Private Message TalkTalk

on ‎15-02-2024 09:20 PM

Message 4 of 4

I've tried to get my service moved to the house I will be moving into however when I get to the last stage and click confirm the page goes grey with a circle loading in the middle forever. When I check to see if it has been confirmed it seems to have not gone through. I've tried this on both Firefox and Chrome and the same issue persists.

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3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message
In response to And000

on ‎16-02-2024 08:55 AM

Message 1 of 4

Hi @And000

 

Sorry that you are having problems with My Account. 

 

It may be quicker if you call us and speak to to the homemove team if My Account isnt working correctly they will be able to help you with this. 

 

Apologies for any inconvenience caused.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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And000
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎15-02-2024 11:21 PM

Message 2 of 4

Yes I have tried this but no luck.

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fr8ys
Community Star
Private Message TalkTalk

on ‎15-02-2024 10:10 PM

Message 3 of 4

I had this but clicked refresh and added the missing info again and it went straight through.

 

Did you try a refresh rather than try another browser?

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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