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Broadband help

For queries about your TalkTalk broadband service.

How do i get a new router?

PandJ
First Timer
Private Message TalkTalk
Message 21 of 21

How do i get a new router?

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20 REPLIES 20

Message 1 of 21

Hi Winnybago,

 

Can you please start your own thread/topic and we'll be happy to help

Chris

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Winnybago
Newbie
Private Message TalkTalk
Message 2 of 21

My router not working can I get replacement 

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Message 3 of 21

HI Chricky101

 

Please can you create a new topic on the Community, we can then take a look at this for you.

 

Thanks

 

Debbie

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Chricky101
Visitor
Private Message TalkTalk
Message 4 of 21

My router has developed a fault its slow and keeps cutting out

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Message 5 of 21

Hi @Adeeast 

 

Please can you create your own topic and we can look into this further for you.

 

Thanks

 

Michelle

 

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AllyM
Philosopher
Private Message TalkTalk
Message 6 of 21

@Adeeast ,

I think the best plan would be to start your own topic and await a reply from staff when they are back at work after the weekend.

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Adeeast
First Timer
Private Message TalkTalk
Message 7 of 21

Hello i need a new router . Had enough of poor quality

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Message 8 of 21
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Message 9 of 21
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Message 10 of 21

Many thanks Debbie, much appreciated.

 

Will keep you updated.

 

PandJ

Message 11 of 21

Hi PandJ

 

Thanks for updating your Community Profile.

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Please let us know how you get on.

 

Debbie

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Message 12 of 21

Hi PandJ

 

I have replied to your Private Message.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

 

Debbie

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Message 13 of 21

Hi Debbie thanks for your reply.

 

I recently bought a new laptop but when it asked for network security key to get onto wi-fi, not one of the passwords on back of router worked.

 

My suspicion is that, in the past my parents having opened scam e-mails and also having been scammed on the phone, as a result AVG very often reports that the IP address is visible to outsiders. I believe the system and router have been compromised, hence the request for a new router, if that is the solution.

 

Any suggestions or solutions would be greatly appreciated.

 

PandJ

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 14 of 21

Hi PandJ

 

Can I just check, are you experiencing any faults with your current router?

 

Thanks

 

Debbie

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ferguson
Community Star
Private Message TalkTalk
Message 15 of 21

@PandJ 

 

Why do you want/need a new router? Does your current one have a fault? Which make/model is it? 

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Message 16 of 21

Whatever your opinion on the matter, @AllyM, it's not really our place to speculate on the criteria used.

 

Also, it's not right to push the OP's thread back in the queue by posting further on this topic. 

Gliwmaeden2, a fellow customer.
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AllyM
Philosopher
Private Message TalkTalk
Message 17 of 21

@Gliwmaeden2 ,

Just speaking from my own personal experience of what I've seen on this forum, it does seem to me like staff just hand out free routers at the drop of a hat, even in cases where the fault is clearly a result of customer induced damage.

Just a few examples:

Solved: damaged router power cable - TalkTalk Help & Support

Damaged router - TalkTalk Help & Support

Damage to router cable. - TalkTalk Help & Support

 

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Message 18 of 21

No, @AllyM, you don't "just say" it.

 

There needs to be a detectable fault! Staff won't just hand out free routers .....

 

They'll check for a few indicators.

Gliwmaeden2, a fellow customer.
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AllyM
Philosopher
Private Message TalkTalk
Message 19 of 21

Basically, you just say that you think your router has developed a fault, and staff on here will send you a new one free of charge.

 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 20 of 21

Staff swap out routers for testing, if the old one has developed a fault, @PandJ.

 

Otherwise, you need to phone up and order one and be charged etc.

 

Forum staff will be back on here after the weekend. 

Gliwmaeden2, a fellow customer.
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