Dear TalkTalk Community,
I wanted to share my experience with an issue I've encountered regarding a recent email I received from TalkTalk today, which stated that my account was overdue because my direct debit payment did not go through. The email also mentioned a £12.50 penalty to be added to my next bill due to this supposed failure of the direct debit.
However, after reviewing my account, it seems this issue could be a result of a system error on TalkTalk's side. Here’s what happened:
September Payment: My payment for September was successfully processed via direct debit, as confirmed in an email I received on 22 September 2024 at 11:57.
Direct Debit Deletion: When I logged into my account after receiving the overdue notice, I was shocked to see that my direct debit details were missing. The payment method section was empty, and there was an option to "Move to Direct Debit," as if my details had been completely deleted by TalkTalk’s system.
No Explanation: I did not cancel or modify my direct debit, so I am at a loss as to why this happened. Has anyone else experienced a similar issue where their payment details were deleted without warning?
Given that the deletion of my direct debit was out of my control, I believe this is a system error on TalkTalk’s end. I’m concerned about the £12.50 penalty being incorrectly applied as a result of this.
Has anyone else faced something similar? Any advice on how to resolve this or whether this is a common issue would be much appreciated!
Kind regards,
a TalkTalk user
user872348
