How do you get a router replaced

[Jonsut]

Hi

the router keeps failing, have tried the usual reboot, factory reset etc, can’t seem to find out who to contact to get it replaced

[Debbie-TalkTalk]

Hi @Jonsut 

I'm sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the replacement router.

Thanks

Debbie