How do you know you are on Fibre

[mikevick55]

How can you tell whether you on fibre or not. We are on Fibre 35. As far as I am aware there has never been any change to the cable from the telegraph pole in the street to our house and we have lived here 37 years?

[mikevick55]

Is that going to cost me when its not my fault

[Debbie-TalkTalk]

Hi Mike

Would you like me to arrange an Openreach engineer visit?

Thanks

[mikevick55]

no

[Debbie-TalkTalk]

Hi Mike

Does your master socket have a test socket? 

Would it be ok to connect the router and filter at the test socket so I can run another line test in this set up?

Thanks

[mikevick55]

Not sure what you mean. It is connected to the main socket but not directly. I am struggling to get round this post system

[Debbie-TalkTalk]

Hi Mike

Thank you 🙂

This is a Fibre to the cabinet connection (FTTC)

Your line is sync at 7.1mb and the line test has detected a potential fault.

Is your router connected at the test socket at the moment?

[mikevick55]

Done

[Debbie-TalkTalk]

Hi mikevick55

I have removed the personal information from your signature. Please can you only add the landline number to your Community Profile under personal information, only TalkTalk staff can see this.

Thanks

[mikevick55]

Done but I dont know if I have done it right. I am still trying to get my head round the working. The account is in my wifes name

[mikevick55]

6.54 Downlaod and 2.15 upload

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:
 

• Name
• Telephone number
• Alternative contact number
   

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[mikevick55]

6.9 mbps. We were without internet on 20th May 2022 for 30 hours. Engineer fixed what ever was wrong. But since return the internet is slow we were getting 18 to 20 mbps. I dont think anything is wrong in the house. I keep getting texts from TalkTalk saying there is a fault.

[Michelle-TalkTalk]

Morning,

What speeds are you currently seeing if you run a speed test?

Thanks