How long between being told an engineer is on his way and it actually getting fixed??

[Bushyshrub11]

We have had no broadband for 24 hours. Last update was 11.30a, on the 14th, having been without it at that point for 12 hours. Is this sort of delay normal? 

[Debbie-TalkTalk]

Hi Bushyshrub11

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

[Debbie-TalkTalk]

Hi Bushyshrub11

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

[ferguson]

Sadly it can be, it is all down to Openreach to get the issue fixed. Total loss of service for more than two working days is covered by the auto compensation scheme, see here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583