I cannot connect to my work vpn

[HelenRapacioli]

I have been on with a talktalk agent for the past hour trying to solve this with no success can anyone help please - i just keep on being told talktalk do not block vpn.  However I can access it fine using hotspot or other network providers?  If it is in my admin settings just tell me what i need to do - thank you

[Debbie-TalkTalk]

HI @HelenRapacioli 

Apologies, I can only see 2 different mobile numbers. Could you delete 1 mobile number and add the landline?

[HelenRapacioli]

Hi Debbie my landline number is there in profile?

[Debbie-TalkTalk]

Hi @HelenRapacioli 

Please can you also add your TalkTalk account or landline number to your Community Profile so I can locate your account details.

Thanks

[KeithFrench]

Hi @HelenRapacioli 

I hope that @Debbie-TalkTalk sorts it for you, all of their team are very good on here.

[HelenRapacioli]

You are an absolute star Keith, Debbie profile information includes these details

thank you

[Debbie-TalkTalk]

Hi @HelenRapacioli 

Please can you add your TalkTalk landline or account number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

[KeithFrench]

OK, thanks for that. I assume that you are using the Cisco VPN?

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[HelenRapacioli]

Hi - yes that’s exactly it SG4K100174

[KeithFrench]

If you look at the back of it, there is probably a plastic pull-up panel. Pull that out & there is a label behind that, which will tell you. To get the firmware version all that you normally need to do is to go the login page(http://192.168.1.1) of the router's UI (there is no need to log into it). Then look at the bottom left of the page where it might say something like version SG4K100174.

[HelenRapacioli]

Hi Keith - I have no idea what router it is - just the one talk talk send out - how can I tell?   Just trying to connect my laptop to work server

[KeithFrench]

TalkTalk as you have been told, does not block VPN clients, but there are currently issues with the Cisco AnyConnect client. What make/model of TalkTalk router do you have & which firmware version is it running (probably 174 or 202)?

What sort of device are you running the VPN client on?