I damaged my router

[BigFly-1]

Can you please advise how I can get a replacement router. I dropped the one I have. I got it back together, however the mounting bracket  is damaged. The rounter is working but I cannot stand it upright.

[BigFly-1]

Hi Debbie, 

Yes, I received it yesterday (Thursday) and fitted it last night. The old one, along with all the cables etc was posted back today.

I'd like to say a big thanks to you for the great service afforded to me👍😀. 

Many thanks for your prompt and efficient service. 

Best regards 

Aidan  

[Debbie-TalkTalk]

Hi @BigFly-1 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi @BigFly-1 

No problem 🙂

Debbie

[BigFly-1]

Many thanks Debbie, much appreciated

[Debbie-TalkTalk]

Hi @BigFly-1 

I've ordered you a replacement router and a returns bag for your current router to be returned.

Please allow 24-48hrs for this to arrive.

Thanks

Debbie

[ferguson]

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.