For queries about your TalkTalk broadband service.
on 17-01-2023 02:48 PM
My internet affected since last year!!!still got open fault case from 2/01/23.Engineer never showed up!Appaerently bt openreach closed case while fault still active.Router looses connection every now and then with poor 10mb/s performance instead of guaranteed 55mb/s.I've been waiting over a month.Really?
REP-12321576
on 20-01-2023 12:00 PM
OK thanks. To investigate further we'll need to arrange an engineer visit, if you'd like us to do this please let us know and we'll confirm some details
Chris
Chris, Community Team
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on 20-01-2023 11:53 AM
Yes i did...same issue both on main and test socket
on 20-01-2023 11:38 AM
So you just to confirm, you have previously tested with the router connected to the test socket?
Chris
Chris, Community Team
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on 20-01-2023 11:04 AM
no- to the main socket...i did all DIY procedure unscrewing socket/rebooting router/switching off for 30 mins etc
on 20-01-2023 10:50 AM
OK thanks. Is your router currently connected to your test socket - Your guide to main phone sockets - TalkTalk Help & Support
Chris
Chris, Community Team
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on 20-01-2023 10:45 AM
I don't use telephone landline at all except router/broadband so can't say about static
on 20-01-2023 10:39 AM
Hi Pablo3,
Line test is still picking up a potential problem. Are you experiencing any problems with your telephone service, is there a dial tone? Is there any noise on the line?
Chris
Chris, Community Team
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on 20-01-2023 10:21 AM
Yes Michelle the fault is still active with internet disconnect every few hours mostly in evenings and download speed is 850kb/s at top
on 20-01-2023 07:22 AM
Hello,
How are you getting on, do you still need assistance with this?
Thanks
on 18-01-2023 07:19 AM
Hi Pablo3
I'm sorry to hear this.
The line test is detecting a potential fault towards the property and Openreach are requesting that we arrange an engineer visit.
Would you like me to arrange this visit for you?