INTERNET DISCONNECTION/LOW SPEED

[Pablo3]

My internet affected since last year!!!still got open fault case from 2/01/23.Engineer never showed up!Appaerently bt openreach closed case while fault still active.Router looses connection every now and then with poor 10mb/s performance instead of guaranteed 55mb/s.I've been waiting over a month.Really?

REP-12321576

[Chris-TalkTalk]

OK thanks. To investigate further we'll need to arrange an engineer visit, if you'd like us to do this please let us know and we'll confirm some details

Chris

[Pablo3]

Yes i did...same issue both on main and test socket

[Chris-TalkTalk]

So you just to confirm, you have previously tested with the router connected to the test socket?

Chris

[Pablo3]

no- to the main socket...i did all DIY procedure unscrewing socket/rebooting router/switching off for 30 mins etc

[Chris-TalkTalk]

OK thanks. Is your router currently connected to your test socket - Your guide to main phone sockets - TalkTalk Help & Support

Chris

[Pablo3]

I don't use telephone landline at all except router/broadband so can't say about static

[Chris-TalkTalk]

Hi Pablo3,

Line test is still picking up a potential problem. Are you experiencing any problems with your telephone service, is there a dial tone? Is there any noise on the line?

Chris

[Pablo3]

Yes Michelle the fault is still active with internet disconnect every few hours mostly in evenings and download speed is 850kb/s at top

[Michelle-TalkTalk]

Hello,

How are you getting on, do you still need assistance with this?

Thanks

[Debbie-TalkTalk]

Hi Pablo3

I'm sorry to hear this.

The line test is detecting a potential fault towards the property and Openreach are requesting that we arrange an engineer visit.

Would you like me to arrange this visit for you?