IP configuration failure

[carolina1]

Hello I am having problems with my internet. I have switched the router off a few times and reset it and the router has a white light but I keep getting a message saying talktalk disconnected. I have gone onto my laptop and I sent onto command prompt and put in ipconfig/renew and it said media disconnected. I have also troubleshooted window diagnostics but I cannot copy all the report as I do not have my printer connected to my laptop.  To be honest I think there is a problem with the router as it is not connecting to the IP address. I have been onto Talktalk for three days and it has taking a lot of my time and effort and my internet is still not working despite being told that it will be fixed. I work from home and need the internet please. 

I have tested the router and rebooted many times but Talktalk will not listen to me.

Can someone help me to work out what the problem is please

[carolina1]

 This is what it says on command prompt when I put ipconfig release

[carolina1]

I am using wireless internet but I do not know how I am going to copy and paste the information from ipconfig and send it via internet when it is down

[carolina1]

I have added my landline number on my profile 

[Chris-TalkTalk]

Hi carolina1,

I'm sorry to hear that you're experiencing problems with your service. Could you add your TalkTalk landline telephone number or account number, to your community profile, we'll then look into this further. 

Thanks

Chris

[KeithFrench]

How are you connecting via Ethernet or wireless? Please can you copy & paste the output from ipconfig into notepad & attach it to this thread so as I can check it?