Broadband help

RMadden · ‎11-02-2024

Hi,

My broadband has been down for 48 hours. I have reported a fault online and have an incident number. I've also done the usual self-help drills (reboot, test socket). Will TalkTalk be looking into this? Is there anything else I can do? I need bandwidth for work from Monday...

Thank you!

Karl-TalkTalk · ‎12-02-2024

Hi RMadden

All line tests are clear, no obvious issues showing.

do you have access to another router for testing to see if this has failed, or do you need me to send one ?

Thanks

Karl.

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KeithFrench · ‎11-02-2024

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Keith
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Broadband help

Incident number but no update