We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Inquiry About Broadband Package Upgrade and 12-Month Contract

nishiki
First Timer
Private Message TalkTalk

on ‎22-06-2024 06:13 PM

Message 4 of 4

 

Dear Sir/Madam,

I hope this message finds you well.

I am interested in upgrading my broadband package. Could you please let me know if there is an option for a 12-month contract? I will be staying here for only one year.

Thanks for your help

Best regards,

Juan

 

Labels:
0 Likes
3 REPLIES 3

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Arne-TalkTalk

on ‎25-06-2024 02:03 PM

Message 1 of 4

The contract I renewed just a couple of months ago is for 12 months only.

 

They seem to have kept on short contracts for Fast Broadband. It may depend on the package, @nishiki?

Gliwmaeden2, a fellow customer.
0 Likes

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎25-06-2024 09:23 AM

Message 2 of 4

Hi nishiki

 

As far as I am aware we dont have 12 month contracts anymore, minimum is 18 months max is 24. 

 

The loyalty team may be able to help (03451720088). 

 

Sorry

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

fr8ys
Community Star
Private Message TalkTalk

on ‎22-06-2024 07:06 PM

Message 3 of 4

Hi,

 

You would be best phoning and speaking to the loyalty team regarding this.

 

Most ISPs are now moving to 24 month contracts as standard, but the loyalty team may have leeway on this.

 

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes
© TalkTalk 2024