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Broadband help

For queries about your TalkTalk broadband service.

Inquiry About Broadband Package Upgrade and 12-Month Contract

nishiki
First Timer
Private Message TalkTalk

on ‎22-06-2024 06:13 PM

Message 4 of 4

 

Dear Sir/Madam,

I hope this message finds you well.

I am interested in upgrading my broadband package. Could you please let me know if there is an option for a 12-month contract? I will be staying here for only one year.

Thanks for your help

Best regards,

Juan

 

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3 REPLIES 3

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Arne-TalkTalk

on ‎25-06-2024 02:03 PM

Message 1 of 4

The contract I renewed just a couple of months ago is for 12 months only.

 

They seem to have kept on short contracts for Fast Broadband. It may depend on the package, @nishiki?

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎25-06-2024 09:23 AM

Message 2 of 4

Hi nishiki

 

As far as I am aware we dont have 12 month contracts anymore, minimum is 18 months max is 24. 

 

The loyalty team may be able to help (03451720088). 

 

Sorry

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fr8ys
Community Star
Private Message TalkTalk

on ‎22-06-2024 07:06 PM

Message 3 of 4

Hi,

 

You would be best phoning and speaking to the loyalty team regarding this.

 

Most ISPs are now moving to 24 month contracts as standard, but the loyalty team may have leeway on this.

 

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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