Intermittent broadband

[Jeghar]

Broadband keeps going off - seems to be more often at weekends and evenings. I haven’t ever managed to get through to a real person on Live Chat

[Michelle-TalkTalk]

Hi @Jeghar 

Do you still need assistance with this?

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Gliwmaeden2]

Make sure that you have completed your community forum profile details for Talktalk staff to identify your account, @Jeghar.

Go via your avatar; settings; drop down menu. Complete Personal Information. SAVE CHANGES. 

Staff will respond during the day.