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Broadband help

For queries about your TalkTalk broadband service.

Broadband problem

Faraz1
First Timer
Private Message TalkTalk

yesterday

Message 3 of 3

I can reach channels on my TV. I cant open youtube, Netflix etc

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2 REPLIES 2

fr8ys
Community Star
Private Message TalkTalk

yesterday

Message 1 of 3

Are you talking about apps on your TV or on the TV Hub box supplied by TalkTalk?

 

What have you tried to rectify the situation?

 

Have you checked that your devices and apps are up to date?

 

Have you rebooted the router?

 

Do you get any error messages?

 

If can let us know we can the offer more tailored advice.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Karl-TalkTalk
Support Team
Staff
Private Message

yesterday

Message 2 of 3

Hi

 

Can you give a little more info, is this on a smart TV or a TalkTalk TV Box ?

 

Are there any errors ?

 

Is the device connected to the router , and how - via Wi-Fi or ethernet ?

 

Thanks  

Karl. 

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