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Broadband help

For queries about your TalkTalk broadband service.

Intermittent broadband

Jeghar
First Timer
Private Message TalkTalk
Message 4 of 4

Broadband keeps going off - seems to be more often at weekends and evenings. I haven’t ever managed to get through to a real person on Live Chat

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3 REPLIES 3

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Hi @Jeghar 

 

Do you still need assistance with this?

 

Thanks

 

Michelle

 

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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Morning,

 

Can you please update your community profile to include your:

 

  • Name
  • TalkTalk Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 4

Make sure that you have completed your community forum profile details for Talktalk staff to identify your account, @Jeghar.

 

Go via your avatar; settings; drop down menu. Complete Personal Information. SAVE CHANGES. 

 

Staff will respond during the day. 

Gliwmaeden2, a fellow customer.
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