I am becoming increasingly frustrated with the service provided by TalkTalk. After browsing the community for a few minutes I can see that I am not the only customer getting this issue.
I'm on the verge of leaving TalkTalk and joining a different internet service provider.
For the past 3 weeks my internet download and upload speeds have dropped and I all devices in the house lose connection randomly for varying lengths of time.
I have tried resetting the router, I have spoken with no less than 4 different TalkTalk agents online, 1 on the phone and even had an engineer booked to visit me. However, they failed to turn up today and I've received no explanation as to why.
I've purchased a new microfilter from the TalkTalk shop to see if that fixed the issue - it did not.
I have tried plugging the router directly into the test socket located within the master socket, this did not effect the speed or connectivity.
I have had several TalkTalk representative perform a "test" from their end, they have each said that they cannot detect a fault in the line and that the issue must be present within the home.
I feel like I am being run in circles, and it's clear to me that a lot of other customers are receiving the same issue that I am.
I have used TalkTalk exclusively for many years. This is close to being the thing that drives me away. I'm at the end of my tether.
I'm a vulnerable customer that needs the internet to work from home.
I'm really sorry to hear this.
I've completed a line test which has detected a possible fault towards the property. Is the router currently connected at the test socket?
I can send you a replacement router so we can rule out any possible router issues. Would you like me to arrange this?
I'm sorry to hear this.
If the connection is still dropping with a different router at the test socket then the next step will be to arrange an Openreach engineer visit.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
The engineer reset the line or something like that, said that TalkTalk had failed to reset it after we had a new router.
The problem was resolved for one day and now it's straight back to the way it was!
This is obviously an issue caused by TalkTalk messing around with the line. I'm incredibly unhappy with this service.
The line test is now passing, is your router currently connected to the test socket?
Are you experiencing any problems with your telephone service, any noise on the line?
My router is currently connected to the main socket.
I do not own a home phone so I do not know if there is any noise on the line, however when the engineer visited he plugged one in and said the line was clear.