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Broadband help

For queries about your TalkTalk broadband service.

Intermittent connection to server

capers62
Team Player
Private Message TalkTalk
Message 7 of 7

Hi there,

 

I am experiencing an intermittent network connection to the server which does, however, seem to correct itself after a few minutes.

 

A typical sequence would be that a connection is briefly established when searching for a particular website but this is quickly replaced by a Server Not Found error, accompanied by the message "We're having trouble finding that site".

 

This continues for a few minutes before the connection seems to stabilise and internet browsing becomes possible again.

 

I have tried powering down the router, waiting thirty minutes and then switching it back on but this has no effect.

 

I have also checked that all cables are secure and undamaged.

 

Using a desktop computer with a cabled broadband connection and Windows 10 operating system. 

 

Any advice appreciated.

 

Many thanks,

Andy

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6 REPLIES 6

Message 1 of 7

Hi Andy

 

Thanks for your reply.

 

The router is on its way, please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router connected.

 

Debbie

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Message 2 of 7

Hi Debbie,

 

Sorry for the delay, it's a corded handset, please send a replacement router for me to try, as you suggested in an earlier message.

 

For info, my current router is the Talk Talk TT9BAC2B model.

 

Thanks,

Andy

Message 3 of 7
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Message 4 of 7

Hi Andy

 

Thanks for confirming this.

 

Is your handset corded or cordless?

 

I think we should also send out a replacement router to rule this out (for the BB fault) Would you like me to arrange this?

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Message 5 of 7

Hi Debbie,

 

Thanks for your message.

 

I do indeed use my landline to successfully make calls although I have noticed that there appears to be a crossed line in the background.

 

Kind regards,

Andy

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 6 of 7

Hi Andy

 

I'm sorry to hear this.

 

The line test has detected a potential fault with the landline service. Do you use the line to make calls?

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