Broadband speed drops to 3mbps from 35mbps

[Simonh23]

I am having broadband issues for over 6 weeks with a speed of 3mbps against contract of 64mbps I have had engineers from both openreach and talktalk both unable to fix the issue It seems that 64mbps is reaching the router from the line but only 3mbps is the available from the router On a speedcheck it shows initially a download speed of around 20mbps but the the rapidly within seconds reduces to around 3mbps but strangely shows upload of 10mbps!

Can anyone suggest where I go or offer ant solutions Many thanks

[Debbie-TalkTalk]

Hi Simonh23

Do you still need help with this?

[Debbie-TalkTalk]

Hi Simonh23

Thanks for updating your Community Profile.

Your line is showing in sync at just under 60mb. Please can you power down the router for a full 30 minutes and then run another speed test?

[Gliwmaeden2]

Staff will be back on Tuesday to follow up, @Simonh23.

[Simonh23]

Profile updated with details 

[Debbie-TalkTalk]

Hi Simonh23

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

[Simonh23]

Wired connectors 

[Simonh23]

It is the same with wi-fi or ethernet 

[KeithFrench]

Is this via wireless connections or wired (Ethernet) connections from your devices?