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Broadband help

For queries about your TalkTalk broadband service.

Broadband speed drops to 3mbps from 35mbps

Simonh23
First Timer
Private Message TalkTalk
Message 9 of 9

I am having broadband issues for over 6 weeks with a speed of 3mbps against contract of 64mbps I have had engineers from both openreach and talktalk both unable to fix the issue It seems that 64mbps is reaching the router from the line but only 3mbps is the available from the router On a speedcheck it shows initially a download speed of around 20mbps but the the rapidly within seconds reduces to around 3mbps but strangely shows upload of 10mbps!

Can anyone suggest where I go or offer ant solutions Many thanks

Simon jh
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8 REPLIES 8

Message 1 of 9

Hi Simonh23

 

Do you still need help with this?

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Message 2 of 9

Hi Simonh23

 

Thanks for updating your Community Profile.

 

Your line is showing in sync at just under 60mb. Please can you power down the router for a full 30 minutes and then run another speed test?

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Message 3 of 9

Staff will be back on Tuesday to follow up, @Simonh23.

Gliwmaeden2, a fellow customer.

Message 4 of 9

Profile updated with details 

Simon jh

Message 5 of 9

Hi Simonh23

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

 

Debbie

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Message 6 of 9

Wired connectors 

Simon jh
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Message 7 of 9

It is the same with wi-fi or ethernet 

Simon jh
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KeithFrench
Community Star
Private Message TalkTalk
Message 8 of 9

Is this via wireless connections or wired (Ethernet) connections from your devices?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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