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Broadband help

For queries about your TalkTalk broadband service.

Intermittent high ping when gaming, and slow connections

Sarah117
First Timer
Private Message TalkTalk
Message 3 of 3

Evening, We have been experiencing issues with slow connectivity on mobile phones and TV since a router replacement approx 6 weeks ago. Sons are complaining of intermittently high ping when gaming, and being kicked from games and freezing due to connection issues. 
The new router is in the same location and no changes to any device. Was replaced as the old router ‘died’ one day just stopped working and wouldn’t turn back on.

The tests you can run on the talk talk website show the following messages;

7 of your devices are running slow and might be experiencing speed issues.
Can anyone help?

SMP
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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Sarah,

 

How are you getting on? Does this also happen if you connect wired?

 

Thanks

 

Michelle

 

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KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 3

Which make/model of router do you have now? What package are you on? Does this affect Ethernet-connected devices as well as wireless ones?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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