Internet coming and going

[awt411]

My internet connection has been coming and going all day today.Is there some maintenance work going on in this area?

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've run a test on the line which has detected a potential fault. Just to confirm, is there any noise on the voice service? Does your main socket also have a test socket please?

Thanks

[Skynet_TX]

Hi @awt411,

What are the light(s) doing on the router when you have these issues.

It would be worth going to the Service Centre to ‘run a connection test’ on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

The TalkTalk Support Team on this community will be able to help, they will hopefully be able to respond to this post tomorrow.