First reported internet down (red light on internet led), all other lights green. Engineers are on their way! Received email that it is now fixed. Not so.
Called them and spoke to someone who had no idea about anything, tried to convince me to do something to my browser, completely ignored the fact that the internet was not connected. She kept insisting that everything was fine.
this was repeated several times to the same effect, no internet!
Used the connection checker on their website, lo and behold, "internet down we're looking into the problem, engineers on the way" etc. A week has now gone by and still no internet. Cancelled the DD, not paying 38 per month for a non existing service! Got a threatening email next day, reinstate DD or you will pay an "admin fee"!
Finally found the phone number for leaving, "oh we're so sorry you're leaving", another hour on the phone with someone not very versed in English, hard to understand what she was saying, but wanted me to agree to stuff I couldn't hear properly, what a joke!
Looks like I have to pay for 2 more months before the cancel.
Not sure why I am paying nearly 80 pounds for nothing but aggravation and frustration.
Do yourself a favour and stay away from TalkTalk!
